I want my boss to have an understanding of people’s emotions, their insecurities, distress and their hopes and dreams.
Princess of Wales, Diana
If we look into the corporate world today, then we experience that the biggest challenge is to place the right person at the right place at the right time. If you see the information technology world, it is visible that the manpower turnover rate is killing. It is the greatest challenge to the manager to understand and manage the people at work. It is very challenging to train them in uni-direction.
Once, I was conducting my firewalk seminar. In that the director of the company, Sanjay Bhatia, narrated a
motivational story. He explained that a company is like a boat and all of them are sailing in it. Now the boat will go ahead only when everybody rows in the same direction and everybody puts the energy that they have instead of watching who is putting what kind of energy and in what ratio.
This story was highly motivational, but do you think everybody took it in the same spirit? No. There were many corporate executives from all parts of the country.
Everybody would have taken this story according to their own paradigm. If you refer to Pareto’s analysis, who is an Italian Economist, you will find that 20% of the employees contribute to 80% of complaints and dissatisfaction.
If we focus on 20% of the employees, 80% of the problems will be solved. Employee related problems can be tackled and eliminated if we understand the pattern of working of every individual. If any individual is posted at the right place or the place of his owninterest, there will be job enrichment and enhancement in efficiency. We must know that the most important step is to identify an individual. Even the father of
scientific management F. W. Taylor clearly says that we must identify the efficient workers and inefficient
workers. Identification of employees leads to identification of human behaviour. Therefore, it is our primary duty to identify the workers and subsequently provide the work. Even parents must understand what their children deserve. Sometimes parents become unreasonable with their children. Every individual has different patterns of life. Even in my seminars, when I crack jokes, some people laugh like anything, while some don’t. Earlier, I used to be a visiting professor at the Institute of Chartered Accountants of India. There also if I used to explain any concept, then some people would be very happy while some would not. Several times I used to think why there was a different response for the same action. It is because every individual has different patterns of life.
Let us understand the different behaviours of an individual. in next Post
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